Keep your account secure
Use accurate information, protect your password, and tell us promptly if you suspect unauthorized access. You must be at least 18 to use DropHub.
Welcome to DropHub
By using DropHub, you agree to these terms. They are designed to make the marketplace predictable: sellers own their listings, buyers get a clear path to help, and funds stay protected while an order is being fulfilled.
Our relationship
DropHub, Inc. operates a marketplace that connects independent sellers with buyers. We provide the storefront, payment rails, escrow workflow, order records, and dispute process. The seller is responsible for the product, listing accuracy, fulfillment, and support for each item.
Important: A purchase creates an agreement between you and the seller. DropHub supports that transaction and applies these marketplace rules.
Accounts and responsible use
Use the marketplace honestly
No counterfeit goods, illegal products, misleading listings, fake reviews, payment abuse, scraping, or attempts to bypass escrow or platform fees.
Orders, payments, and escrow
Prices, shipping estimates, seller details, and available payment methods are shown before checkout. An order becomes binding when payment is authorized. DropHub may pause an order to verify payment, prevent fraud, or resolve a material listing issue.
01
Payment is held. Funds are placed into the applicable payment or escrow flow while the seller prepares the order.
02
The seller fulfills. Tracking and status updates are recorded in your order history where available.
03
The order is completed. Funds are released according to the order status, return window, and any active dispute.
Seller standards
Sellers must describe products accurately, honor stated prices, ship within the promised window, provide genuine tracking when required, and respond to buyer issues. Repeated late fulfillment, misleading listings, or unresolved complaints can lead to listings being removed or accounts being restricted.
Returns and disputes
Start with the order support flow or contact us as soon as something goes wrong. We review the order record, messages, tracking, payment status, and evidence from both sides. Our target is a human decision within 72 hours after the required information is received.
Fair process: Both buyers and sellers can submit evidence. Outcomes may include a replacement, partial refund, full refund, release of funds, or account action where policy was broken.
Need a clear answer?
For order help, contact the team through the Help Center. For legal notices or questions about these terms, email legal@drophub.com. We may update these terms when the service or law changes and will give notice for material changes.